Clients' reviews

Excellent experience!!!
Strongly reccomanded!! Very good communication, receptive to personal needs, 10 days itinerary very inspired. Huy made for us a personalized program, with very good places to visit, very good prices , accompanying staff very well trained. Constant contact during the trip to be sure all is ok, according to the plan

I originally contacted a very well known local agency to help me to organizing a customized all-inclusive private tour of northern Vietnam, with additional customized requests for the rest of Vietnam. As an experienced traveller (having visited 80+ countries), mass tourism is not my cup of tea and most of the time, I prefer to pick my own hotels an design my own itinerary. The communication with this 1st agency was difficult and annoying as they kept imposing some classic tourist sites which I was not interested in, obviously to charge extra mileage. When I insisted to stick to my itinerary, they slowed down the communication. So I lost patience and send my proposal to IZI. From day one I got a wonderful service by my sales rep, Mr Huy (sales1@izitour.com), who quickly sent me a proposal including all my requests. The original all inclusive 12-day northern tour was extended to a 25-day contrat, with more specific requests: airlines booking, ground transportation, private guide and chauffeur when needed. Customer service is overall very good everywhere in Vietnam but at IZI, it is elevated to the exponential. And to my surprise, the billing proposal came back much cheaper then the one proposed by the original and more well known agency!

As we have now returned from this fantastic trip, I can confirm that we had a wonderful trip and we could never had succeeded this without the precious help of the IZI team: they constantly checked the flights (which could, but thankfully did not, got delayed as we were in the typhon season), all pick-ups at airports and hotels were on time, car was clean, our driver Mr Vu was hugely professional, managing very difficult road conditions in the north one month after a major typhon created mud slides (so don't attempt to drive yourself!) . This being said, although accommodations are rather basic in the north, this region is a must as scenery is stunning. But the choice of a reliable agency with good drivers is extremely important in this context.
We thus highly recommend IZI TOUR agency, with reliable sales rep, guides and drivers. Our IZI experienced guide, Mr Tung's long experience of the region and local contacts allowed us to visit the houses of local ethnics which was an amazing experience. No commercial agency could manage this. IZI is really close to the local network and this makes all the difference.
Thank you to all the IZI team for giving us such wonderful memories of your beautiful country.
Joelle V.

Anna is a very helpful and pleasant person. Everything went very smoothly! I would recommend this agency without a doubt.

We arrived in Hanoi on November 14th for a three day stay. Private transfers and tours (we booked our hotel directly) had been organised with IziTour over WhatsApp in advance of our arrival. We had obtained our visas on-line, which is a simple, straight forward process (if you are a British citizen, you most likely do not need a visa). We had also organised a one-day cruise in Ha Long Bay, which we booked directly on our own. Huy Hung, our organiser, was flexible as we had to go through several iterations before finalising our trip (it took as a while before finalising our preferences), although not always responsive. Hanoi is a fascinating city, and all the people we met were very friendly and polite. Modern airconditioned cars were provided for the transfers (and the tour on second day), which took place without any issues. We did a jeep tour on the first half-day and the city highlights and monuments on the second. Both tour guides (young adults in their 20s) were very friendly, pleasant, polite and truly service oriented making best effort to accommodate any request we would have. Unfortunately, however they could offer only limited information/background on the sites that we were viewing. I would characterise them as “escorts” rather than proper tour guides. While we have very much enjoyed our trip and Hanoi experience, we were expecting a more professional/educational narration from our guides. Value for money was below expectations. As all payments were effectively made in VDN, I would also suggest that you agree prices in VDN to avoid FX movements that could work against you.

Izitour is the best travel company one can wish for! Lien Tran, thank you for organising a truly awesome holiday for us, tailored to our needs to perfection, perfectly balancing cultural and authentic experiences with varied activities! Thank you to our guides, drivers and everyone else who contributed to making our experience truly unforgettable! Communication, service, care and attention were impeccable! And if this is not enough - good value for money!

It was a very good time! we are very happy with our stay of the dragon pearl's. the team was at the top, the rooms were very clean, and the meal excellent. We also spend a good times on activites. I hardly recommended

We have done a 2 week trip with the young team of izitour througout Vietnam. Very responsive, caring sales person. The tour guides & drivers were very good. We will surely recommend Izitour.com to all my friends. Keep up with your good work, team!

From the moment we got in touch, izitour offered us an amazing program with reasonable price. We learned a lot of things everyday with our tour guide & felt very safe in the hand of skilful drivers. We won't hesitate to recommend Izitour to our friends.

Well organised tour, Lucie, our guide in Hanoi was fantastic.
The overnight train experience from Hanoi to Sapa is to be recommended.
In Sapa, our Hmong guide, Su, took us through the beautiful terraced rice fields for two days and gave us an insight into the lives of the minorities living in the area.
The Halong Bay cruise was a spectacular and excellent experience.
We then moved on to Hoi an and Hue, two beautiful little towns.
Overall a good organisation, with Lien always available for anything. All the transfers were perfect.
To be recommended.

Great experience, our guide Lien was very nice and knowledgeable. We saw very interesting places

The itinerary was very complete, from North and South Vietnam ending in Cambodia to visit Angkor.
The transfers were on time, the hotels were great and the excursions were well explained by the guides.
The communication with Tran Lien was fast and efficient and there were no problems at all during the trip.
In short: It is a reliable company.

Very good agency, our guide Tuan was great, very attentive.
I recommend this agency.

I had an excellent experience with Izitour. They assisted me with my visa application not once, but twice, and the service was impeccable each time. Special thanks to Huy Hung, who went above and beyond to ensure everything went smoothly. His dedication and expertise made a potentially stressful process much easier. I highly recommend this agency for anyone in need of travel or visa assistance!

This agency is absolute perfection! Courteous, punctual, precise and... wonderfully quick in answering all our questions, strictly via Whatsapp!
Real time! A dream!
Ask for Mr Hung, he is an exquisite person!

Excellent service from Izitour, who adapted to our needs for a trip to Sapa from Hanoi, in a private group of 4 people with a French-speaking guide.

Very serious professionals, they followed us from the planning of the trip until we returned home for this wonderful family adventure with our children. The trip to Vietnam and Cambodia was unique and wonderful. Also very nice guides and driver. Special thanks to Lien

Very good organization. We booked a last-minute cruise on Ha Long Bay, and the consultant was very helpful with the booking and available to guide us. She spoke our language (FR) and was very patient to help us as much as possible if we had any difficulty.

I contacted IZITOUR from Italy in January 2024, initially by email, then by whatsapp to plan with them a 12-day tour of northern and central Vietnam for a family summer vacation (4 adults and a 16-year-old girl).
Our intention was to get to know the most authentic part of Vietnam, without too much running around and trying to enjoy the right time for each activity. The result was outstanding: we felt pampered and in total safety at every stop on our itinerary, our IZITOUR contact was always traceable.
The timing was perfect and all travel and accommodations were chosen with attention to every detail. The guides spoke English and had excellent training. In short, everything was organized with professionalism and care.
I highly recommend it!!!

We took a 6-day tour between Saigon and the Mekong Delta, perfectly organized in every detail and accompanied by Elisa a very knowledgeable, punctual and kind guide. I highly recommend.

All very well organized with very helpful and professional staff. Hotels and restaurants during the tour always of very good quality. Very well organised, punctual and always available to satisfy our requests. We will definitely choose Izitour also for our next destinations in Asia.

We found IZITOUR while looking for itineraries in central Vietnam and the website/description was so good that we decided to contact them.
Super positive experience with ms Lien who prepared the itinerary according to our needs, she was always available to update it.
Transportation and accomodations were also very good.
Our local guides were well prepared but sometimes not needed.

A very reliable agency that I would recommend to everyone! They got me my visa in half a day. Thank you Mr Hung for your kindness, speed and professionalism

I had an amazing experience with IZITOUR’s Hue itinerary. We visited key sites like Emperor Minh Mang’s tomb, Thuy Bieu Village, Thien Mu Pagoda, and the Hue Citadel. The boat ride along the Perfume River and biking in Thuy Bieu were highlights. My guide, Mr. Huy, was excellent, providing deep insights into Vietnam’s and Hue’s history. Highly recommended!

With my family we spent one day discovering Cu Chi tunnels and the Cao Dai temple in Tay Ninh with Izitour, and the private tour was just perfect. Anna helped us plan everything, she was very responsive and helpful. Doan was an incredible tour guide, we learnt sooo much with him. He knew so many things about the Vietnamese culture, and was also very funny, it was a real pleasure to spend the day with him.

Izitour is highly reliable. Lim our organisator was perfect. Do not hesitate.

incredible assistance, fast and very kind. I needed an emergency on Sunday and received all the necessary documents on Monday morning. it was very helpful

We had a great experience with IZITOUR and would recommend them to anyone seeking an enjoyable and authentic tour experience in Vietnam. Planning was easy and all the activities were super fun. So glad we did it!

I was desperate because my visa hadn't been approved in time. I contacted the agency at 6 a.m. local time and they got back to me and got me a visa the same day in time for my flight to Tokyo.
I was very pleased with their promptness and punctuality. They saved my ass.
The price was high, given the urgency of the case, but they solved it. And I love people who can solve problems.

Lovely trip done with Izitour in the North of Vietnam. The driver and toue guide Mr Duong were exceptional. We really enjoyed spending time with them and learning from them. Won’t hesitate to recomment Izitour to our friends.

The tour was amazing, we have had unforgettable time in Viet Nam. Thank you for our friendly drivers and our amazing tour guides as well as Ms Lien for her flawless organization, we'll be back soon.