Clients' reviews

I contacted this company from Spain asking about various activities to do in Hanoi and surroundings. Quickly Hien from this company answered me by WhatsApp as I had requested and was in direct communication with me, making me many recommendations. I especially value the speed and kindness of Hien answering my messages and the quality and information of the offer he presented to me. I recommend people to contact her for quotes for tours in Vietnam. Thanks Hien for your help and support.

My friend and I requested four quotes from different companies for a specialised "heritage" tour of 12 days in Hanoi/Halong Bay and Central Vietnam in January. We had done a little research and had a few of our own ideas of what we wanted to see but not only did Ms Tran Lien provide us with the most attractive-looking tour schedule (with photos) but it seemed the most suitable for our needs and good value for money. After a couple of small changes which were easily accommodated and very promptly replied to we agreed to go ahead and on arrival received a very good service from their office, their guides and drivers. We very much enjoyed all aspects of the itinerary and had an extremely memorable trip thanks to their expert organisation and suggestions. We have since given them a little feedback as the only reason for not awarding 5 stars is that they chose some of the hotels close to the beach, which would have been superb had it not been chilly and raining heavily on those particular days! They have readily accepted that they should err on the side of caution in January and choose alternatives in future. We have no hesitation in recommending them most warmly for your visit to Vietnam, either long or short, and we hope to return ourselves in the near future. We learnt a lot about the country, and loved both the scenery and the people! Many thanks!

I was stressed because few days before my departure I didn't received a response for my visa . Someone take care of me and help me with all the paperwork, with a lot of attentions and kindness. It's beautiful to see people like that

I had a great vacation thanks to Lyn Tran. She helped me with Evisa and took very good care of me during my stay. I love this country and I plan to come back with the same team. Lyn Tran and the Izitour team. I will strongly recommend your address to my friends

Tourist guide is fluent in French for 3 days program of Saigon city, Ben tre countryside and Vung Tau sea. I recommend Phong who answered all our questions. He is friendly, punctuality of appointments and give good advices.

We had a great vacation thanks to Ms. Lien Tran who is our great guide on this tour. She is nice, enthusiastic and very professional. We are very impressed with the beautiful landscapes of Vietnam and Ms. Lien, a tour guide showed us the beautiful places. It was great! Her speech was precise and accessible.
She was very knowledgeable and answered all our questions about the way of life in the different times of the visited places.
She also knew how to explain simply to the children and give them accessible answers.
A big thank you to your agency and to Mrs. Lien Tran in particular

Incredible and very successful proposal. Finally could not make this trip but 10. Permanently in contact and very detailed.

The boat is luxurious and the team very helpfull. We were taken fron the hotel without problem and taken in charge all along. Food was excellent.
I strongly recommend it. It cost, but it worth all the $$ invested. Thanks Lien

An unforgettable trip, Vietnam is a dream country. I went there three times and I did all Vietnam from north to south and from east to west. And I met great people, and I made many friends.
Hello to all my friends in Vietnam.

Silvia is very helpful and kind with us, like a friend. He is helping us to organize our honeymoon trip in Vietnam. We often change itinerary because we are still organizing. But she is very patient. Let's hope it's an amazing trip in the end!

The boat is luxurious and the team very helpfull. We were taken fron the hotel without problem and taken in charge all along. Food was excellent.
I strongly recommend it. It cost, but it worth all the $$ invested.
Thanks Lien

I contacted this agency while I was in France and needed information for my daughter who had to travel during the Tet period when everything is closed. Ms. Van Anh PHAN was incredibly kind and efficient, making calls for me, answering all my emails, out of sheer kindness as she had no interest at stake. If I go to the Vietnam, I will go through this agency because they are efficient, available, fast and friendly. Book with them, I'm sure you won't be disappointed.

Emma and Silvia from Izitour were very efficient, kind and patient in advising and supporting us in planning this tour. We are eager to be able to visit these places and we hope that it will be beautiful.

Wonderful excursion for a beautiful alternative route. We were not disappointed. Lyn Tran (IZITOUR) took very good care of us.

I highly recommend !

In the last moment I was realized that I need an Approval Letter for Vietnam. I had stress over that because I booked already tickets to Hanoi. And thank Lien, she helped me in 2 days to get this letter. Now I am happy, that I can come to visit this beautiful country.

Tran Lien did an excellent job in helping us to organize our trip to Sapa.
I plan to use IziTour service again.

Really great stay in Ninh Binh, Gia vien and Hanoi with beautiful scenery. The homestay in Ninh Binh/Gia vien was great, very warm welcome and an adorable family! This is the second time I've been there and I would definitely go back! People are so nice and smiling.
Thank you.

Dear Lien,
Thank you very much for organising our tour of Vietnam, and I am taking the opportunity to email you whilst in the Code Hotel in Danang as the weather is too cold, wet and windy to be outside this afternoon! Unfortunately none of us can be responsible for the weather, and maybe we should feel ourselves lucky that we managed to do everything which was planned, given that January is not the best month for visiting Vietnam.
Long gave us a feedback form in Hanoi, so I expect that you have seen it. The driver was excellent in every way. The guide was kind, attentive, flexible and knowledgable and we very much enjoyed our time with him.  We explained to him, however, that if possible he really needs to improve the clarity of his English so that we can understand every word. We are very used to hearing English with many different accents, but he does not pronounce all of his consonants clearly enough for easy comprehension, especially final consonants, and sometimes we had to think very hard about what he was saying! If he can improve this he will be a useful guide to larger groups but I can imagine that at the moment there may be a few complaints. But as I say, he was very good in all other respects.
I think we have already told you how much we enjoyed the Ha Long Bay cruise and it was all very well organised, with the meals especially well presented and delicious, and the transfer to the airport seamless.
Here in Central Vietnam we have had a very successful time with our guide, who asked us to call him Tictac, and he is a very experienced person who has a wide knowledge of history and geography and gave us an excellent insight into everywhere we visited. He had some good ideas for restaurants when lunch was included and was able to suggest some small changes to the order of our itinerary (always seeking our approval first) if it seemed sensible. This meant that we sometimes finished a little early, but this is not a criticism at all and, had the weather been better, it would have great to have enjoyed the hotel facilities or locations more. We were very pleased to have been allocated this guide.

Our driver Eric Ho was lovely, good company with us, and always attentive to our needs in the car and getting in/out of it. The car itself was comfortable enough and the only criticism we have is that he is in the habit of pressing and releasing the accelerator much too often rather than allowing the car to run as smoothly as possible. If you are not a driver you may not understand, and it is nothing to do with the (quite challenging) driving conditions in this country, but it is worth mentioning as other groups may criticise the unevenness of the ride.

The schedule you suggested for us was very varied and enjoyable and, as indicated above, could only have been reconsidered for the final few days as regards timing, but we have no complaints at all in that regard.

The choice of hotels is worth a brief mention.  The location in Hanoi was perfect. Phong Nha Lake Resort was a lovely setting and location (if slightly basic room) and the restaurant was good too. At Hue Riverside we were the only guests in the whole hotel for the first night (!) and the dinner was disappointing. Although the room was nice there were lots of mosquitos and we think it would have been better to have stayed in a more central hotel in this vibrant city. On the second evening we ate in town and got a taxi back. The Aira at An Bang Beach in Hoi An was a very good choice, given how busy the main town is, and there is a variety of restaurants in the village. Here the Code Hotel also seems deserted but they have promised we can get a drink at the Sky Bar (closed this afternoon because of the wind!) and a meal in the restaurant so this is what we are about to have now...

I hope that these thoughts may be useful when planning future tours and we will gladly recommend you and your company to our friends. It has been a very enjoyable holiday in your lovely country where the people have been so warm and friendly without exception, and especially in the hotels, where they speak very good English.

With thanks and best wishes,
Richard

Hi
The trip was good and well managed. Appreciation to Ms. Tran Lien of Izitour. Well organised. It was an amazing experience, She was always available for any queries
Thank you so much

During my stay in Vietnam we decide to follow the compass towards Cambodia without knowing that unfortunately Polish citizens need an additional visa to return to Vietnam ???????? total panic, finding themselves at night in Phnom Phen with the flight scheduled for the continue the journey to Hanoi.
I sincerely thank you for your availability but above all for the seriousness of your agency for having provided for the issuance of my visa within the space of a morning. The immediacy of your support via Whatsapp and the human side of your operators saved the last days of our trip to your beautiful land

Great stay on Lan ha bay, very good follow-up and organization from Izitour! Thank you very much to Lyn and her colleagues for the support.
I highly recommend their address!

Linh was very professional and invested in her mission with us when we had somewhat complicated situations.
Linh is very available and Phúc, the driver is also professional, helpful and committed.
Thanks again to the team, especially to Linh, still very efficient.

Excellent service over the full week both in terms of the organization itself and the accommodation chosen. We did Tu Long Bay, Halong Bay then the cities of Hue and Hoian.
To recommend and thanks to Anna.

Amazing service. Even with tricky requirements.
We did Hanoi, Tulong, Halong, Hue, Hoi An.
We were followed and helped all the time to reach our driver and guide.
Cannot recommend more this agency.
Anna is awesomely great

Very good travel experience with Izitour, we were a group of 7 people and we were able to discover part of northern Vietnam (Ha noi, Sapa, Halong bay, Ninh Binh) and the center (Da Nang, Hue, Hoi year). We had 2 Vietnamese guides who spoke French.
I recommend

Halong Bay Cruise Organizations
Superb organization.
In French, by e-mail and WhatsApp throughout the preparation and during the stay No problem, everything was well organized, on time, and within the costs.
Very serious service
Thank you again for your help !!!

We relied on Izitour for our trip to Vietnam and Cambodia. Hoang was great at identifying our needs and creating an itinerary that 100% met our expectations. Maximum flexibility, availability and professionalism on the part of guides and drivers. The cars for travel are always clean, new and comfortable. The drivers welcomed us with kindness and with all the necessary comforts (fresh water, hand sanitizer, etc.). The guides with a good level of English and always available. Hoang was of great help to us, as due to a mix-up with the flights (not due to Izitour) we had to change some stops in the first few days. Maximum empathy, assistance and support. Hoang was so friendly by providing us with beautiful gifts upon our arrival. An attention to detail that made the trip an unforgettable experience. Beautiful country, from the trek to Sapa, to the romantic cruise to Halong Bay, from the suggestive tour of the villages on the banks of the Mekong to the wonderful temples of Angkor Wat. Definitely to be repeated with Izitour, with Hoang and all his team!

The tour is great and well organised. Izitour and the people who work there are reliable kind and very helpful. We were able to choose between various options and still change in part. Excellent vehicles clean and always in order. Nice friendly guides and drivers also responding with counter-proposals in case of our requests that could only waste our time. In short, all good and even excellent. A very welcome final present from them. Trust yourself without a doubt. Thanks to everyone, a huge thanks to HOANG who took care of everything down to the smallest detail, following us from the first to the last minute. Great experience, HOANG a huge hug. Simply unforgettable.
Goodbye see you soon

an agency and staff super available and at your service. Very responsive via Whatsapp before, during and after your tour!
competent guides, flexibility in carrying out your day-to-day tour... a little more sites, hiking, etc., or a little less depending on your feelings.
I highly recommend and again a big thank you to the whole French-speaking team (thank you Anne)

We contacted the Izitour, looking for a last minute private day trip for 2 in Ninh Binh and a few days later Mai Chau.
Communication on WhatsApp was smooth and easy.
The guided tours went well. The tour in Ninh Binh was maybe following super touristic spots too much and it felt that we could have found those on Google.
As for Mai Chau, very good day trekking in the mountains, stopping at a local's house in the middle of the forest for a break, this is definitely a tour where having a local guide is beneficial.
Speaking of, both guides were super friendly and spoke perfect French.
I would contact Izitour again for futur trips to Vietnam.