IZITOUR.com (collectively, “Izitour”, “we”, “our” or “us”) is committed to safeguarding your privacy and want you to be familiar with how we collect, disclose and otherwise use information about you.
- Our practices in connection with the information we collect about our customers and our trade partners based on our website (the “Site”), or when you use any applications made available by us or through computers and mobile devices (the “Apps”), our questionnaires/surveys, our representatives or appointed agents in overseas destinations (collectively, our “Services”);
- Our privacy practices when we communicate with you by offline channels, such as when you provide your information to our offices, or in person;
- The basis on which we will process personal data we collect from you or that you provide to us, and your selection with respect to that data.
WHAT TYPE OF PERSONAL DATA DOES IZITOUR COLLECT?
a. Personal Data
“Personal Data” is described as any information regarding to identifiable individual, or as defined under applicable law. We collect following personal data:
- Your title name, e-mail address, phone number, physical address, company affiliation;
- Demographic information; location and government-issued identifiers;
- Your credit card and/or debit card number, registered bank address;
- Accommodation requests and preferences (including preferred room type or floor, personal preferences including amenities, language, interests, hobbies, ages of children or companions and any other aspects that our Services required;
- Frequent flyer and travel partner program affiliations; Information or content you provide regarding your desired marketing;
- Feedback on our Services and third parties;
- Conversations, including records for quality assurance, account management (B2B) and training purposes, and other communications where permitted by applicable law or based upon your consent;
- Any other types of information that you voluntarily choose to provide to us.
b. Sensitive Personal Data
Travellers (or our Trade Partners) may provide what is considered ‘sensitive personal information’ under applicable privacy laws (herein referred to as “Sensitive Personal Data”). For example, you may disclose your religious affiliation to us when you travel or attend an event or provide your health information or dietary restrictions.
We shall only process Sensitive Personal Data if and to the extent permitted and required by applicable law or with your express consent. Unless required by law, you are not required to provide us with any Sensitive Personal Data and we shall continue to furnish your travel to our best ability.
c. Personal Data from Third Parties
We may collect Personal Data related to you from third party trade partners such as travel agencies, tour operators and online booking services, and other affiliates including public databases, joint marketing partners, third parties who sell products and services under our brands and your social medial sites consistent with your setting on such services.
WHEN IS YOUR PERSONAL DATA COLLECTED?
Your Personal Data are collected in a number of ways, stated as below:
When our team have made contact with you or your company in the past through (and not restricted to) tradeshows and any other sales related networking events.
Our Trade Partners who elect to use our Services will be asked to supply specific Personal Data of their clients, as the ‘Required Information’ to secure the reservation. If there is any event organized with us, we collect meeting and event specifications, such as your name, contact details, date of event, occasion, number of guest rooms required, and length of stay from you. We also collect all the information about our guests which are a necessary part of your group or event.
When you provide your comments and feedback or communicate with us, we will collect Personal Data that you voluntarily share with us on the questionnaires. We also collect your Personal Data when you communicate with us via text or e-mail or otherwise, like Messengers, WhatApp etc.
When you share photos with consent, we may collect and publish photos and images you voluntarily share with us about your experience with us as your destination management company (DMC), which you may post on our Services.
When you log-in on social media site such as Facebook, Twitter, Pinterest, Instagram… and like our pages, follow us on these network, we collect information from, share content and using your information settings within such as location, check-ins, activities, interests, photos, status updates, as well as Personal Data that may be included in your profile or friend’s profile.
In some case, we receive your Personal Data from other source like public databases, joint marketing partners, and other third parties including travel agencies, airlines and credit card partners.
WHY DO WE COLLECT IT
Personal Data are used in a number of ways as set forth below.
a. Performance of a Contract. We process your Personal Data to fill in a contract with you, including yours (or client’s) reservation, in fulfilling your order.
c. To Comply with Legal Obligations. We process your Personal Data where it is important to comply with legal obligations to which it may be bound. This includes complying with legal processes, responding to inquiries from public and government authorities all over the world, and pursuing available remedies or limit damage we or other third parties may sustain.
d. With Your Consent. We process your Personal Data when we have your valid consent to do so, including to communicate (including by e-mail, telephone and/or SMS) during your travels with us in accordance with your preferences; and to process Sensitive Personal Data you may have provided us in connection with your travel; for example, any dietary restrictions or special accommodations for physical and medical conditions.
e. Vital Interest. In certain circumstances when it is impossible to obtain your consent, it might be necessary for us to process your Personal Data, including Sensitive Personal Data you provided through our Services, where it is in your crucial interest or in the interest of others, for example in the event of a medical emergency.
WHEN DO WE DISCLOSE YOUR PERSONAL DATA?
We may public or share your Personal Data as follows:
You can object to the retention of your Personal Data for this purpose by contacting us via email.
b. External Partners. Your Personal Data may be shared to our partners, consultants and advisors who deliver services to us, including financial institutions, external auditors, lawyers, and credit card issuers.
d. Social Media and Message Boards. If you connect to one of our social media pages, we may public your Personal Data to your friend list associated with your social medial account, and to other website users, and to your social media account provider, in connection with your social sharing settings. We may generate reviews, message boards, blogs and other user-generated content available to users on our Services. Any information that disclosed in these areas is public information and we encourage caution when deciding to disclose your Personal Data in this context. We will not be responsible for any privacy practices of other users including web operators to whom you provide information.
e. Legal Obligation. If we are obliged to disclose or share your Personal Data in order to comply with any legal obligation, pursuant to a legal request, subpoena or other legal processes, or in order to enforce or apply our Terms and conditions and other agreements, including for billing and collection purposes; or to protect the rights, property, or our safety, our guests, or others. This may include exchanging information with other companies and organizations for the reasons of fraud protection and credit risk reduction.
WHAT COOKIES AND OTHER TECHNOLOGIES DOES IZITOUR COLLECT?
a. Automatic Data Collection. We may use automatic data collection technologies in order to collect certain statistical (non-personal) information about your equipment, browsing actions, and patterns, including three elements: details of your visits to our Services, including traffic data and location data, access date and time, access frequency and different communication data; information about your computer and internet connection, including your IP address, operating system, host domain, and browser type; and details of referring websites actions, and patterns.
b. If you do not want incorporated social networks to gather data about you via our Site, you must log out on the respective domain of the social network before visiting our Site. You can restrict your information from being exchanged with the above-mentioned social networks during your visit to our Site by opting out of cookies through your browser settings and other tools.
WHERE IS YOUR PERSONAL DATA STORED AND WHO DOES IZITOUR SHARE WITH?
When you give your personal data to us, we will stored it on our server. Some of your Personal data will need to be given to, processed and stored by relevant third parties. These third parties include: Our technology and data management partners who help us to administer the services we provide; Our contact centre (including ‘live chat’) partners who provide services to enhance customer bookings and requests; Our travel partners, such as airlines, airports, hoteliers, insurance companies and ground handling agents (depending on the travel services you book), so that they can provide you with the arrangements and assistance you require; Our card payment facilitators, that help us process customer payments and assists us in detecting and preventing fraudulent payments or bookings.
We commercially maintain appropriate security safeguards that are designed to protect the Personal Data. Certainly, no method of transmission over the Internet and no method ofelectronic storage are 100% secure. We cannot warrant that your Personal Data is under an absolute security with the existing security technology. Besides, there is a risk inherent in the use of e-mail. When requesting information or sending information or forms to us by e-mail, please be advised that e-mail communication to and from our Services are not secure unless clearly noted otherwise.
WHAT HAPPENS WHEN YOU FOLLOW A LINK TO A THIRD PARTY
a. Our Services may contain links to, or have features that are hosted byanother third-party website that are not owned and controlled by us. We may give you the opportunity to connect, link, or share our Services’ content via certain social media websites.
Third party products and services which you can book through us are Cruises; City Breaks; Hotels; Transfers; Holiday Extras (for airport parking and hotels and car hire); Attraction Tickets; Excursions
HOW CAN YOU MANAGE YOUR PREFERENCES AND INFORMATION?
Commercial Emails. We may send you commercial email contain instructions for stopping these. You may opt out or receiving emails from us at any time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com. Unsubscribing from one type of communication may not mean unsubscribing from another type. If you unsubscribe from marketing related email messages, we may still email you transactional messages related to your account and business activities.
WHAT ARE YOUR RIGHT IN RELATION TO YOUR PERSONAL DATA?
Under applicative law and regulations, you mayexercise certain rights at any times, including:
a. Access. You have the right to request access to your Personal Data, which includes the right to obtain confirmation from us as to whether Personal Data concerning you is being processed, and in certain circumstances, access to the Personal Data and information related to how it is processed.
b. Rectify or Erase. The right to rectification or erasure of your Personal Data, which includes the right to have incomplete Personal Data completed.
c. Restrict. You have the right to obtain a restriction of processing concerning your Personal Data, which includes preventing us from continuing to process your Personal Data under certain circumstances
d. Object. You have the right to object to the processing of your Personal Data under certain circumstances, including objecting to processing your Personal Data for online marketing purposes, or objecting to processing your Personal Data when it is done based upon the legitimate interests.
e. Data Portability. You have the right with data portability, which includes certain rights to have your Personal Data transmitted from us to you or another controller.
f. Consent. Wherever we process your Personal Data based on your consent, you have the right to withdraw consent at any time with effect for the future. Any requests related to the above rights may be made by contacting us via email firstname.lastname@example.org.
g. Complaint. In some jurisdictions, you may also have the right to lodge a complaint with a supervisory authority.
WHAT INFORMATION IS COLLECTED FROM CHILDREN?
a. The Services we provide must not be used by anyone under the age of 16 without adult supervision. If you are under 16, you do not have to provide Personal Data of any kind whatsoever.
b.If we inadvertently acquire Personal Data or other information from users under the age of 16, we will not intentionally provide this data to any third party for any purpose. If a child does provide us with Personal Data over the Services, a parent or guardian of that child have the right to contact us. Upon notification, we will delete from our records all information collected from child under the age of 16.
INFORMATION ON COOKIES
In order to work properly, our website need some cookies that are essential for your making booking other purchases and enable us to fulfil your purchase inquiries.
Customer Experience Cookies (Analytics, Customisation & Tracking)
These types of cookies help us to provide you withonline experience that’s tailored to your need. When you browse our Sites and allow us to track your experience between different devices, it helps to show the most relevant content based on your preference.
Some cookies are used to provide you with information or offers from Izitour or third parties that may be of interest to you.
Google DoubleClick for Publishers (DFP) support us on advertising solutions to serve you these advertisements. When we share data for the purposes mentioned above, it is encrypted and does not include your name.