Clients' reviews

We arrived in Hanoi on November 14th for a three day stay. Private transfers and tours (we booked our hotel directly) had been organised with IziTour over WhatsApp in advance of our arrival. We had obtained our visas on-line, which is a simple, straight forward process (if you are a British citizen, you most likely do not need a visa). We had also organised a one-day cruise in Ha Long Bay, which we booked directly on our own. Huy Hung, our organiser, was flexible as we had to go through several iterations before finalising our trip (it took as a while before finalising our preferences), although not always responsive. Hanoi is a fascinating city, and all the people we met were very friendly and polite. Modern airconditioned cars were provided for the transfers (and the tour on second day), which took place without any issues. We did a jeep tour on the first half-day and the city highlights and monuments on the second. Both tour guides (young adults in their 20s) were very friendly, pleasant, polite and truly service oriented making best effort to accommodate any request we would have. Unfortunately, however they could offer only limited information/background on the sites that we were viewing. I would characterise them as “escorts” rather than proper tour guides. While we have very much enjoyed our trip and Hanoi experience, we were expecting a more professional/educational narration from our guides. Value for money was below expectations. As all payments were effectively made in VDN, I would also suggest that you agree prices in VDN to avoid FX movements that could work against you.

Izitour is the best travel company one can wish for! Lien Tran, thank you for organising a truly awesome holiday for us, tailored to our needs to perfection, perfectly balancing cultural and authentic experiences with varied activities! Thank you to our guides, drivers and everyone else who contributed to making our experience truly unforgettable! Communication, service, care and attention were impeccable! And if this is not enough - good value for money!

It was a very good time! we are very happy with our stay of the dragon pearl's. the team was at the top, the rooms were very clean, and the meal excellent. We also spend a good times on activites. I hardly recommended

We have done a 2 week trip with the young team of izitour througout Vietnam. Very responsive, caring sales person. The tour guides & drivers were very good. We will surely recommend Izitour.com to all my friends. Keep up with your good work, team!

From the moment we got in touch, izitour offered us an amazing program with reasonable price. We learned a lot of things everyday with our tour guide & felt very safe in the hand of skilful drivers. We won't hesitate to recommend Izitour to our friends.

Well organised tour, Lucie, our guide in Hanoi was fantastic.
The overnight train experience from Hanoi to Sapa is to be recommended.
In Sapa, our Hmong guide, Su, took us through the beautiful terraced rice fields for two days and gave us an insight into the lives of the minorities living in the area.
The Halong Bay cruise was a spectacular and excellent experience.
We then moved on to Hoi an and Hue, two beautiful little towns.
Overall a good organisation, with Lien always available for anything. All the transfers were perfect.
To be recommended.

Great experience, our guide Lien was very nice and knowledgeable. We saw very interesting places

The itinerary was very complete, from North and South Vietnam ending in Cambodia to visit Angkor.
The transfers were on time, the hotels were great and the excursions were well explained by the guides.
The communication with Tran Lien was fast and efficient and there were no problems at all during the trip.
In short: It is a reliable company.

Very good agency, our guide Tuan was great, very attentive.
I recommend this agency.

I had an excellent experience with Izitour. They assisted me with my visa application not once, but twice, and the service was impeccable each time. Special thanks to Huy Hung, who went above and beyond to ensure everything went smoothly. His dedication and expertise made a potentially stressful process much easier. I highly recommend this agency for anyone in need of travel or visa assistance!

This agency is absolute perfection! Courteous, punctual, precise and... wonderfully quick in answering all our questions, strictly via Whatsapp!
Real time! A dream!
Ask for Mr Hung, he is an exquisite person!

Excellent service from Izitour, who adapted to our needs for a trip to Sapa from Hanoi, in a private group of 4 people with a French-speaking guide.