Clients' reviews

We booked a three-day guided tour and loved the service, the staff, and how easy they made everything so we could discover an area of Vietnam that’s hard to visit on our own. Everything was 10/10. I 100% recommend it.

Both the driver and the guide were extremely kind, and it was a real pleasure to spend those three days with them. The experience was wonderful, and we’re very happy to have booked this tour with you. We would definitely recommend it to anyone visiting Vietnam.

We have just returned from a cruise in Bai Tu Long Bay, which was fantastic. I would especially like to thank Mrs. Thanh Thao (Elodie) for her great advice, professionalism, and responsiveness.
We had a wonderful time.
Thank you, Elodie.

A 24-day private tour between Vietnam and Cambodia, carefully planned in the months before the trip with our contact Justin, who provided assistance throughout our journey.
We visited Hanoi, the capital, where the legend of Ho Chi Minh is felt everywhere — a city organized in its chaos, which is also its lifeblood. Then we explored Northern Vietnam, with its mountains, terraced rice fields, and encounters with local farming communities. The splendid Ha Long Bay, with its incredible limestone rocks rising from the sea, was breathtaking.
In Central Vietnam, we visited the beautiful Hue, Da Nang, and Hoi An, where we also experienced a flood but were quickly brought to safety — an incredible adventure now that we can look back safely.
We then moved on to the sprawling Saigon, a modern megacity of 15 million inhabitants and just as many motorbikes. It captures you with its contrasts — you have to experience it to believe it. The Mekong Delta is spectacular for its beauty and the diversity of encounters it offers.
From there, we traveled by river and crossed into Cambodia, stopping at a border post along the river that seemed straight out of an old movie — picturesque, with bureaucratic waits from another era.
We arrived by river in beautiful Phnom Penh, the capital, where an exceptional guide made our visit and the journey to Siem Reap a true pleasure. From there, we explored much of northern Cambodia, the area of the ancient Khmer Empire.
A truly unique experience, thanks also to Justin’s constant support and follow-up throughout the trip.
Thank you, Justin — an exhausting but wonderful experience!

IZI Tours’ organization was absolutely perfect — 100 out of 100!! I highly recommend them.
A complete tour from north to south, carefully arranged down to the smallest detail and fully tailored to individual needs.

I have just returned from a trip to Vietnam organized by Miss Yen Vy from Izitour, whom I wanted to thank for the magnificent organization, the continuous support from Italy to Vietnam, the precision in the air travel and the tour in general. I highly recommend Miss Yen for her excellent work.

Vietnam is a beautiful country rich in history and filled with incredible sights. You can Google all that. My review is specific to the service and quality of the tour. We were able to change the package to suit our wants. We spent the last few days at a beach resort in Mui Ne Beach Pandaros resort. Best resort we have ever stayed at in all of our travels!
From the start, Liem the main contact at IZ, was available even before we got on the plane, upon arrival and when needed and kept in constant contact with us. One hotel was listed as a 4 star but it was closer to a 2 star. Liem without hesitation booked us in at another hotel. We were unlucky to be in Hoi An at the start of flood. She got us rerouted back to Hoi Chi Minh ASAP then adjusted our itinerary for the missed days in Hoi An area. She made us feel safe and secure despite us not ever experiencing a flood in our land locked lives! I came down with bronchitis and Liem made arrangements for a team member to get me meds. The tour was then switched around doing the less physically demanding tours first. Just to give me time to recover. The tour guides were fantastic! All three, were educated and extremely knowledgeable on the history of Vietnam, all were friendly and professional and helpful. All were willing to go at our pace and stop for a beer! I can't provide any constructive criticism to improve. All were perfect! The SUVs were top notch. The drivers excellent. Drivers English was limited but Google translate to the rescue and all vehicles had wifi. The restaurants that were prepicked by the tour, were all exceptional and the menu, food and service at these were wonderful.
After doing a private tour, we will not book the bus tour with 30 other people ever again. We felt spoiled.
We will return to Vietnam and will book again through IZ.
We have friends doing a similar 21 day tour, they are with 30 other people and booked through a travel company in Canada. Their cost is twice what we paid. They are stuck in Hoi An due to more flooding. Their tour company isn't rerouting them and have not mentioned refunding the missed tours - we did receive a refund despite spending extra day at the beach resort and Hoi Chi Minh.
We will confidently book again with IZ tours. 5 star service from start to end.

Landscapes and Sea in Vietnam (13 days)
We turned to IZI Tour on the recommendation of a friend who had just traveled to Vietnam with them, and I must say we were very satisfied. Our coordinator, My, was very skilled and patient in designing with us a customized tour that also included some beach time (Mui Ne, Phu Quoc). Her cheerful, straightforward, youthful, and humorous way of communicating — while remaining patient and professional — was a great help. The choice of hotels and Italian-speaking guides was excellent, and the drivers were always kind and punctual. Moreover, My provided quick assistance when we had to slightly modify our tour due to flooding in central Vietnam. All in all, it was a very positive experience that I would recommend to everyone.

IZITOUR gave us excellent advice to find a cruise that met our needs. Trang was very responsive, pleasant, and always offered great suggestions. The cruise was fantastic! We highly recommend it!

I reached out to IZItours for my first trip to Vietnam. Lien was my tour coordinator, and crafted a 9-day itinerary based on my interests and must-sees. She also took care of all coordination with guides, drivers, accommodation bookings and flights. We spent five days in Northern Vietnam and four in Central. Though we encountered unfortunate flooding, Lien quickly pulled together a Plan B that allowed us to continue our journey in Central Vietnam. The communication was quick and detailed. The English-speaking guides were friendly and knowledgeable (shout out to Mr. Zonie from Hanoi, and Mr. Vinh from Da Nang!). Pick-up and drop-off to and from airports were smooth. We are very happy with our experience with IZItours and would recommend them.

A huge thank you to Pauline for accompanying us in creating a memorable trip to Vietnam! Congratulations on the quality of your work!

It was a truly fantastic and insightful experience. The tour was customized to our liking, the transportation was spotless, and the organization was impeccable! We thank Justin for this; he was wonderful and looked after us with extreme attention throughout every step!

5 star service , highly reccommend!

From the moment my husband and I contacted IZI tours we were paired with a kind, helpful agent. Lien was our dedicated agent who went above and beyond in organising our honeymoon trip to Vietnam and Cambodia.

After reading through numerous packages, we found we wanted to do several activities from a few different style tours. Nothing was a problem, and Lien organised it, curating a 17 day tour for us. We also stated this was for our honeymoon so could the hotels be slightly upgraded to make our travel that little bit more special, and each hotel that was booked, all through Vietnam, to Cambodia , were perfect, of course we paid accordingly. Even the 1 night- 2 day Halong bay cruise was above and beyond our expectations with us having the biggest room on the cruise, of course with a towel swan or two and rose petals. Was a magical touch. We picked the private tour guide and driver element too which for us, mid 30’s couple on our honeymoon was absolutely an experience we cannot forget. All tour guides and drivers were super friendly, accommodating, knowledgeable and clearly enjoyed what they do for a living.

A extra special touch, which is all thanks to LIEN, our dedicated travel agent, Was the countless swans, flower arrangements, desserts, or special cocktails on arrival to all our hotels for our honeymoon was just magical. LIEN definitely went above and beyond, she actually greeted us at our first hotel on arrival in Hanoi, went through our 17 day schedule , even had a welcome gift , vietnamese coffee set, locally hand made bag, and some post cards. Perfect little souvenirs. An extra mention is we had asked about weather and best times to visit certain places in those countries, And she was very honest in letting us know what areas are best to miss, due to wet season ans gave us suggestions that were just as pleasant, So we didn’t miss out, overall can’t recommend IZI tours enough, and ask for Lien, she and her team were 10/10.

An extra special touch we appreciated , Lien was often in touch , especially for flight updates to ensure we knew what was happening and our travel went as smooth as possible. And that it did. If the bank allowed it, we would do it all again!

Thanks so much. Very happy couple here .

We highly recommend the izitour agency, and particularly AnhVu, who not only helped us prepare for this trip but also adapted our stay based on our health condition and the weather while we were in the country. He is extremely thoughtful and responsive! We highly recommend ++++

We are five friends who came to Vietnam for 24 days and called upon the company IZITOUR several times for our excursions, the longest of which was the Northeast circuit/tour. As usual, we were delighted with the services and particularly with the contacts we had with Mr. Anh Vu, our representative, who was at the same time very attentive to our requests, very responsive, and very pleasant to deal with.

I have been working with Vu Tran for near 3 weeks on a 29 day extensive customized trip for my girlfriend and I. I must say Vu Tran ability to curate and create the logistics to this trip has beyond AMAZING. I had reached out with the top 3 competitors in the industry...the small savings in price was not worth moving my business to them. Vu Tran is an exceptional person with great communication skills, knowledge and an impeccable skill for quality and value. I am feeling confident this trip is going to be amazing!

Trip to Vietnam organized with IZITOUR: everything was perfect!
Tailor-made itinerary, knowledgeable guides, punctual transfers, and well-chosen hotels.
A reliable agency, always available. Highly recommended!

A wonderful experience shared with a group of friends!
We started from Hanoi and traveled across all of Vietnam, always accompanied by very kind and knowledgeable IZITOUR guides.
The agency was always on point: they kept us constantly updated about everything and took care of every detail of the trip.
I highly recommend IZITOUR to anyone who wants to discover Vietnam without worries!

13-day private tour of Northern Vietnam and Siem Reap, Cambodia organized by Yen Vy. Everything was fantastic— itinerary, guides, drivers. I highly recommend the experience.

After contacting several agencies to organize our tailor-made 21-day trip, I was convinced by Izitour thanks to Anh Vu, who was extremely responsive and professional throughout the entire process. His advice and expertise made our vacation an unforgettable experience, and I am deeply grateful to him. His availability and kindness during our stay made it even more enjoyable and worry-free. I would also like to thank our two guides, Ngọc and Thao, for sharing their knowledge and for their kindness. I highly recommend Izitour for their personalized service and high-quality support. Thanks again to Anh Vu for this wonderful adventure!
Sandra

I arrived in Vietnam with a Swiss passport and was unaware that a visa was required. Blocked at customs, I was desperate. While searching for an urgent visa to enter the country, I met Yen, who solved all my visa problems within a few hours, allowing me to enter the next day! Once I entered the country, I wanted to meet her to thank her, and through the agency I discovered fantastic tours I had no idea about! She completely changed my holiday! Truly knowledgeable, she gave me lots of advice and an added value - SHE SPEAKS ITALIAN!!! I recommend her to everyone and guarantee the professionalism of both the agency and Yen!!! Thanks again for everything!!!

This was my first time traveling alone. I relied on IZI tour for hotels and excursions. They were fantastic; the guides are wonderful girls with whom I formed a beautiful friendship. I had no problems, saw beautiful places, and had a lot of fun. I highly recommend this tour operator, which, by the way, has lower prices than others. Long live IZI tour!

We made a beautiful trip with Izitour to the Nord Ouest of vietnam. Anh Vu is very professional and help us with the conception of the itinerary,reserved nice hotel for us, the drivers and guide were good and programs interesting. Always fast respond if we wanted to change something on the way. Really, I recommend Izitour and don't hesitate to ask Anh Vu who offers an excellent service and speak perfectly French.

I wanted to thank Anh Vu for the quality of the organization of my 12-day trip to Vietnam, and the quality of our exchanges before and during my stay, as well as for his constant responsiveness.
Congratulations and thanks also to the whole team of guides, drivers and employees of the company for their kindness and competence!
Thanks to all of you, I spent 12 exceptional days! From the beauty of the sites visited to the quality of the hotels and restaurants selected, it was a flawless... all without delay, without a false note...
Thanks also to the staff of the hotels, and restaurants you work with...
Everything was perfect
Yoann

A wonderful, unforgettable trip managed by our precious Phuong, who was able to completely meet our expectations and requests.

An absolutely magnificent trip, very well organized by PHUONG, who was able to completely meet our requests, always available, particularly thoughtful and attentive to the smallest details. The guides spoke French very well and were able to help us discover and love Vietnam. As for the car and motorbike drivers, they drove very safely.

We had a perfect experience for the organization of our short cruise in Halong Bay. Phuong, the person who organized everything for us, was extremely responsive, answered each of our questions and her directions were perfect. Small bonus for us: she speaks French very well!

Lien designed a private tour for us, arriving Hanoi and travelling down Vietnam to HMC. Overall it was excellent, the guides and drivers were very helpful, informative and in tune with us. The hotels, in general, were well chosen and the trips gave a gtreat insight into Vietnamese cultures and history. Exactly what we were looking for. When the programme had to be slightly altered, for example jet lag or the 50th anniversary celebratio in HMC, Lien was able to move things around. We highly recommend Lien and the team.

Huy Hung PHAM at IZITOUR was the coordinator of our 23 day series of tours. Only 2 of our days were group tours. The rest were private tours. Our first guide was Mai Chi. She was a wonderful guide in every way. Always on time, cheerful, polite and knowledgeable. This was our first experience in Asia and we decided to just see Vietnam. Hanoi,Mai Chau, Pu Luong, Ninh Binh, Bai Tu Long Bay, Hoi An, Hue, My Son, HCMC, Phu Quoc Island. We had the experience of a lifetime. The hotels and home stays were really nice and chosen with care. The food was fine and all details were taken care of. My wife did comprehensive research and planing but Huy really helped make Vietnam a very, very special experience. Special highlights include the cruise in Tu Long Bay, My Don Sanctuary . Sol A Bang Beach Resort,Sea Sense Phi Quoc Resort (Sea view villa,) and Cai Rang floating market , Mekong Delta.

We used Izitour to organize a two-day and one-night cruise on Halong Bay, and we have wonderful memories of it! A huge thank you to Phuong (Pauline), our travel agent, for her professionalism, responsiveness, and efficiency. She perfectly understood our expectations, respected our budget, and was able to offer us a tailor-made experience. Everything was impeccable: the cabin on the boat was very comfortable, the crew was very attentive, and the activities offered were both well-organized and very entertaining. Thanks to Izitour and Pauline, we had an exceptional and worry-free stay. We warmly recommend their services!