I arrived in Vietnam with a Swiss passport and was unaware that a visa was required. Blocked at customs, I was desperate. While searching for an urgent visa to enter the country, I met Yen, who solved all my visa problems within a few hours, allowing me to enter the next day! Once I entered the country, I wanted to meet her to thank her, and through the agency I discovered fantastic tours I had no idea about! She completely changed my holiday! Truly knowledgeable, she gave me lots of advice and an added value - SHE SPEAKS ITALIAN!!! I recommend her to everyone and guarantee the professionalism of both the agency and Yen!!! Thanks again for everything!!!