Clients' reviews

My wife and I recently took a 3-day tour with private guide through MaiChau and Ninh Binh with Izitour. We were very satisfied by the tour. There was a good blend of visits and time off. Our guide Mr Phong was very friendly and helpful. The Izitour was extremely responsive. Also, we appreciated the opportunity to choose our hotel category and very much enjoyed the lunches provided during the tour. We would recommend this Izitour tour to our friends and family.

My wife and I did the HOI AN TO HUE & PHONG NHA CAVES | AUTHENTIC PACKAGE TOUR. We had an amazing time and this package was exactly what we were wanting. The accommodations were terrific and great was a good nights rest after an exciting days of tours. Both our tour guides Mr. Sáu and Mrs. Sa were very informative and spoke great English. They were both so attentive and had great communication. Leading up to our tour we Ms. Lien who answered all our questions and kept checking in with us throughout the tour to make sure everything was meeting our expectations. I would recommend this tour group if you want to tour Vietnam.

The tour was well organized. Good communication with the sales people during preparation and tour itself. Great, that Izitours was so flexible to move one day trip to another day due to an illness from our side.

Top quality customer service, always gentle and friendly.
Izitour helped us in getting the visa in arrival within a very limited amount of time.

Mr hung was amazing he helped us out in a pickle with the visa and organized a great countryside trip for us. 100% would do it again. He was flexible and helpful and genuine !

Provider is highly recommended, everything went smoothly
We liked the north of Vietnam much better than the south

Very good advice from Mr Huy Hung, everything was perfect from departure to arrival. I recommend IZITour.
Booking was made at their offices in Hanoi...

We had a great tour with our guide Ms Than Hien (Kat) and our driver.
Kat has a wealth of knowledge about ethnic people and Vietnamese culture and which she shares and explains very clearly. We visited beautiful places and villages and interacted with local people. We stayed at lovely homestay where we had amazing dinners with the hosts who were very warm and welcoming
Mai Chau and Pu Luong have beautiful views and we had lovely trekking among terraced rice fields. The bike tour and boat tour in Ninh Binh were also very pleasant (we also saw the monkeys!). I'd recommend this tour, it allows you to visit many different places and learn a lot about Vietnam and it's culture. Thank you again Kat and to our amazing driver!

Very good advice from Mr Huy Húng, everything was perfect from departure to arrival. I recommend IZITour.
Booking was made at their offices in Hanoi...

So much fun in Vietnam!! Specially thanks to Ms Lien who helped my family arranged such memorable trip. All tourists go Vietnam must find them!

I can tell you that I was completely satisfied with the organisation and running of my stay in Vietnam, thanks to the constant involvement of my travel consultant Van Anh. From the design stage and our many discussions to design a month-long trip. The organisation and services were absolutely in line with what was planned, I was listened to and followed up, and what was even more appreciable was the unparalleled support and responsiveness in helping me to seek treatment for a health problem. In conclusion, professionalism, involvement and human warmth, a big, big thank you!

Izitours, in particular Mrs. Van Anh Phan, has organized an overnight cruise departing from Catba in Lanha Bay. Transfer from our hotel in Hanoi, then from Catba to Ninhbinh. Personalized organization of several transfers from HoChiMinh airport to the Mekong Delta and back, with timing respected. Perfect organization, good advice and a very warm welcome in their Hanoi office. Mrs. Van Anh Phan is very professional, friendly and available, and her French is excellent, which facilitated our exchanges.

Izitour saved my trip to Vietnam. I completely forgot to apply for a visa before my flight. Unfortunately it was already the weekend and the immigration office was closed. Izitour prepared everything over the weekend to get an urgent visa for me on Monday. I only lost one day through my own fault. Thank you for your good support

We have always travelled on our own, doing our research before heading out to our destination, never relying on a tour guide. However, we are glad that we booked a private tour with Izitour. First, IMO, the Ha Giang Loop should only be driven by experienced local drivers, the looping roads and narrow path leading to small ethnic groups villages are difficult to navigate, for your safety and the others on the road, leave it to the locals. Secondly, having a tour guide will save you time and energy on the travel logistics: lodging, travel distances, food safety, local custom taboos, etc… (Thank you Lien for taking care of the mundane part for us) not everything you need to know will be found on the internet when travelling to non-touristy remote area.

Our amazing guide Zonie was the perfect guide for us, he was able to cater to our group preferences that diverged from a teenager to middle aged couple and one elderly. I was very impressed by his keen sense of observation to pin down our food preferences, activities and habits without us having to point it out, he basically tailored the trip to our needs and likes, to ensure we were having a great time. Zonie often went out of his way to ensure that we get to see unexpected sights along the way; As we trekked through the small indigenous village, we were introduced to a galore of local food, flora and fauna, wondrous sceneries, on top of learning about the local customs/lifestyle and architecture of the different indigenous groups.

A note of caution, we have chosen to “live like a local” style, however if indoor plumbing is a must for you, mention if to Izitour as some WCs on the road are just “hole in the ground”.

In short, I would recommend this tour and Zonie as a guide for a successful “bucket list” checkmark, unforgettable memories, and the privilege to meet people who’s mission is to see you smile under their care.

Thank you so much for being so quick and efficient with the visa process, I was able to take my flight at time and have an amazing trip!

What a wonderful experience we had with izitour, especially with Tran Lien. She helped us since the beginning and told us what was the most important acording to the season and the time avalaible. During the travel, she cared about everything and the guide was amazing. We truly recommend

We had two superb excursions in Vietnam with French-speaking guides. A BIG thank you to Lim who helped us with our reservations and choice of excursions. Thanks to his unparalleled service and availability, we'll always remember him!

The advice and workmanship was sensational thank you. Suoer staff very courteous.thank you it helped me a lot, especially Lien Tran.thank you.

Izitour and in particular Lien were great in organising a faultless tour for our family.
We wanted to go a bit off the beaten track and were able to communicate this with Lien who designed a personalized tour for us. I gave her some indication and she organised a tour based on this, but then advised us to be careful to ensure that it would not be too strenuous for our two little girls. So last minute we decided to change completely and without any issues she designed an alternative tour for us.

The tour itself was great. Good comfortable bus, careful driver and most of all a great guide Zonie. Zonie was informative, personable and establish immediately a great relationship with us and our daughter.
He was attentive to all our need but also gave us the space to enjoy things on our own if we wanted. He was caring with our two little girls and flexible in adjusting things to our needs, capabilities as well as the weather.

Overall we can't recommend Izitour and Lien and Zonie enough.

Izitour arranged a 12-day tour for my wife and I in Nov 2023. It covered North and Central Vietnam.
The tour was well organised and professionally managed.
During the trip , there were floods in Central Vietnam due to heavy rain. As a result, we could not travel to Hue on the planned date. Tour organiser (Ms Lien Tran) was very quick to respond to the situation and consequently we did manage to go to Hue(one day later) and to visit the key places that were originally planned for. Moreover, changes had to be made to our internal flight from Danang to Hanoi as a result of the floods - it was done promptly without affecting our trip schedule.
All in all, we were very satisfied that the tour went well despite the floods . The bad weather affected the tour itinerary to a certain extent but we managed to see and experience most of the places planned for - thanks to Ms Lien Tran and the tour guide on the ground.

We commissioned IziTour to process the visa application. We exchanged information via email. It was so good, we would apply here again at any time.

Very interesting trip, full of opportunities and knowledge, intense and really well organized, congratulations!!!
Paola.

Absolutely well-structured trip with competent guides and drivers . Kind and helpful staff, courteous and punctual

I contacted the agency from Italy, and I already felt at ease with the Italian-speaking consultant, Sivia, who, based on our needs and her experience, planned a 360-degree tour for us !!!! We left from Hanoi to Phu quoc with various transfers by plane , everything was perfect from the transfers and guides to the accommodation and activities !!!!!
Really a great and beautiful experience !!!!
Really satisfied
Thank you IZiTour

Hello, I was very lucky to go with Izitour and Lim who speaks perfect French and it was a great experience! Really caring Lim takes your news at every stage of your trip and arranges very easily even if you change your plans ????????
Really top notch ???? I highly recommend you use their services ????
Thanks again Lim for the perfect organization of my stay on Halong Bay ????
See you soon

If you have any problems with your Vietnamese Visa, don't hesitate to contact this agency! In less than 24 hours, they gave me a Visa Letter!

This agency literally saved my trip to Vietnam! 100% reliable

Super service for the e-visa. Simple, communication by email and Whatsapp flawless and very fast.
Staff endeavour to provide support in every situation.

Izitour helped us with a visa approval letter because we had to get to Vietnam on short notice. Great service! Extremly responsive, even at 9pm at night! We‘re grateful for the outstanding service!!

On-site visit to Hanoi to obtain information on a cruise to Ha Long Cat Ba Surprise! We are welcomed in an open space with 50 smiles and welcome gestures! A perfectly speaking Lim speaker gives us information and we do business. Lim stayed in contact with us until the bus picked us up at our hotel and then to find out if we were satisfied. The trip went very well the boat was not luxurious but the cabin was spacious and comfortable Thanks Lim!!

My husband and I had an amazing two week trip in Northern Vietnam organized by Izitour at relatively short notice. Our agent Lien Tran could not have been more helpful. She made the changes we requested regarding accommodation and added an extra day trip to make our arrival in Bac Ha coincide with market day. She provided us with an excellent English speaking guide - ‘Jonny’ and our driver was amazing. Their friendliness and happy nature enhanced our trip. Lien visited us twice in Hanoi and we cannot thank her enough for all her kindness and understanding. The beautiful countryside and people we met on our journey will live long in our memories. We highly recommend Izitour for a tailor made trip to Vietnam.