Very reliable agency, flexible for customized tours, with much better price.

I originally contacted a very well known local agency to help me to organizing a customized all-inclusive private tour of northern Vietnam, with additional customized requests for the rest of Vietnam. As an experienced traveller (having visited 80+ countries), mass tourism is not my cup of tea and most of the time, I prefer to pick my own hotels an design my own itinerary. The communication with this 1st agency was difficult and annoying as they kept imposing some classic tourist sites which I was not interested in, obviously to charge extra mileage. When I insisted to stick to my itinerary, they slowed down the communication. So I lost patience and send my proposal to IZI. From day one I got a wonderful service by my sales rep, Mr Huy (sales1@izitour.com), who quickly sent me a proposal including all my requests. The original all inclusive 12-day northern tour was extended to a 25-day contrat, with more specific requests: airlines booking, ground transportation, private guide and chauffeur when needed. Customer service is overall very good everywhere in Vietnam but at IZI, it is elevated to the exponential. And to my surprise, the billing proposal came back much cheaper then the one proposed by the original and more well known agency!

As we have now returned from this fantastic trip, I can confirm that we had a wonderful trip and we could never had succeeded this without the precious help of the IZI team: they constantly checked the flights (which could, but thankfully did not, got delayed as we were in the typhon season), all pick-ups at airports and hotels were on time, car was clean, our driver Mr Vu was hugely professional, managing very difficult road conditions in the north one month after a major typhon created mud slides (so don't attempt to drive yourself!) . This being said, although accommodations are rather basic in the north, this region is a must as scenery is stunning. But the choice of a reliable agency with good drivers is extremely important in this context.
We thus highly recommend IZI TOUR agency, with reliable sales rep, guides and drivers. Our IZI experienced guide, Mr Tung's long experience of the region and local contacts allowed us to visit the houses of local ethnics which was an amazing experience. No commercial agency could manage this. IZI is really close to the local network and this makes all the difference.
Thank you to all the IZI team for giving us such wonderful memories of your beautiful country.
Joelle V.