Clients' reviews

Excellent experience!!!
Strongly reccomanded!! Very good communication, receptive to personal needs, 10 days itinerary very inspired. Huy made for us a personalized program, with very good places to visit, very good prices , accompanying staff very well trained. Constant contact during the trip to be sure all is ok, according to the plan

I originally contacted a very well known local agency to help me to organizing a customized all-inclusive private tour of northern Vietnam, with additional customized requests for the rest of Vietnam. As an experienced traveller (having visited 80+ countries), mass tourism is not my cup of tea and most of the time, I prefer to pick my own hotels an design my own itinerary. The communication with this 1st agency was difficult and annoying as they kept imposing some classic tourist sites which I was not interested in, obviously to charge extra mileage. When I insisted to stick to my itinerary, they slowed down the communication. So I lost patience and send my proposal to IZI. From day one I got a wonderful service by my sales rep, Mr Huy (sales1@izitour.com), who quickly sent me a proposal including all my requests. The original all inclusive 12-day northern tour was extended to a 25-day contrat, with more specific requests: airlines booking, ground transportation, private guide and chauffeur when needed. Customer service is overall very good everywhere in Vietnam but at IZI, it is elevated to the exponential. And to my surprise, the billing proposal came back much cheaper then the one proposed by the original and more well known agency!

As we have now returned from this fantastic trip, I can confirm that we had a wonderful trip and we could never had succeeded this without the precious help of the IZI team: they constantly checked the flights (which could, but thankfully did not, got delayed as we were in the typhon season), all pick-ups at airports and hotels were on time, car was clean, our driver Mr Vu was hugely professional, managing very difficult road conditions in the north one month after a major typhon created mud slides (so don't attempt to drive yourself!) . This being said, although accommodations are rather basic in the north, this region is a must as scenery is stunning. But the choice of a reliable agency with good drivers is extremely important in this context.
We thus highly recommend IZI TOUR agency, with reliable sales rep, guides and drivers. Our IZI experienced guide, Mr Tung's long experience of the region and local contacts allowed us to visit the houses of local ethnics which was an amazing experience. No commercial agency could manage this. IZI is really close to the local network and this makes all the difference.
Thank you to all the IZI team for giving us such wonderful memories of your beautiful country.
Joelle V.

Anna is a very helpful and pleasant person. Everything went very smoothly! I would recommend this agency without a doubt.

We arrived in Hanoi on November 14th for a three day stay. Private transfers and tours (we booked our hotel directly) had been organised with IziTour over WhatsApp in advance of our arrival. We had obtained our visas on-line, which is a simple, straight forward process (if you are a British citizen, you most likely do not need a visa). We had also organised a one-day cruise in Ha Long Bay, which we booked directly on our own. Huy Hung, our organiser, was flexible as we had to go through several iterations before finalising our trip (it took as a while before finalising our preferences), although not always responsive. Hanoi is a fascinating city, and all the people we met were very friendly and polite. Modern airconditioned cars were provided for the transfers (and the tour on second day), which took place without any issues. We did a jeep tour on the first half-day and the city highlights and monuments on the second. Both tour guides (young adults in their 20s) were very friendly, pleasant, polite and truly service oriented making best effort to accommodate any request we would have. Unfortunately, however they could offer only limited information/background on the sites that we were viewing. I would characterise them as “escorts” rather than proper tour guides. While we have very much enjoyed our trip and Hanoi experience, we were expecting a more professional/educational narration from our guides. Value for money was below expectations. As all payments were effectively made in VDN, I would also suggest that you agree prices in VDN to avoid FX movements that could work against you.

Izitour is the best travel company one can wish for! Lien Tran, thank you for organising a truly awesome holiday for us, tailored to our needs to perfection, perfectly balancing cultural and authentic experiences with varied activities! Thank you to our guides, drivers and everyone else who contributed to making our experience truly unforgettable! Communication, service, care and attention were impeccable! And if this is not enough - good value for money!

It was a very good time! we are very happy with our stay of the dragon pearl's. the team was at the top, the rooms were very clean, and the meal excellent. We also spend a good times on activites. I hardly recommended

We have done a 2 week trip with the young team of izitour througout Vietnam. Very responsive, caring sales person. The tour guides & drivers were very good. We will surely recommend Izitour.com to all my friends. Keep up with your good work, team!

From the moment we got in touch, izitour offered us an amazing program with reasonable price. We learned a lot of things everyday with our tour guide & felt very safe in the hand of skilful drivers. We won't hesitate to recommend Izitour to our friends.

Well organised tour, Lucie, our guide in Hanoi was fantastic.
The overnight train experience from Hanoi to Sapa is to be recommended.
In Sapa, our Hmong guide, Su, took us through the beautiful terraced rice fields for two days and gave us an insight into the lives of the minorities living in the area.
The Halong Bay cruise was a spectacular and excellent experience.
We then moved on to Hoi an and Hue, two beautiful little towns.
Overall a good organisation, with Lien always available for anything. All the transfers were perfect.
To be recommended.

Great experience, our guide Lien was very nice and knowledgeable. We saw very interesting places

The itinerary was very complete, from North and South Vietnam ending in Cambodia to visit Angkor.
The transfers were on time, the hotels were great and the excursions were well explained by the guides.
The communication with Tran Lien was fast and efficient and there were no problems at all during the trip.
In short: It is a reliable company.

Very good agency, our guide Tuan was great, very attentive.
I recommend this agency.