Clients' reviews

If you want the Vietnam travel planning done for you in the most professional way and have fantastic support throughout the whole trip, you should definitely go for Izitour!
We requested a private Sapa tour for 2 people from Hanoi very last-minute (the day before), and Ms Hien arranged everything immediately and was super helpful throughout the trip. We got unlucky with the transport to Sapa which unfortunately was delayed due to unforeseen circumstances, but Ms Hien handled the situation very professionally - she called the driver a few times and updated us on the progress, and eventually also reimbursed us for the delay.
In Sapa our guide Sue was already waiting for us and in spite of our late arrival we did all the hiking as planned. We learnt a lot about the local cultures and enjoyed truly breathtaking views of rice terraces and mountains over 2 days.
Ms Hien also booked a very nice hotel for us (Sapa Elegance), and we got a room with a view on the city. The staff was really helpful, because even though we had to check out before our hike on the second day, we were offered to use the shower before our return to Hanoi, which was really nice considering the length of the journey.

I recently had a chance to use IZITour services for my customized tour to Vietnam

I am from Pakistan, its almost impossible for Pakistanis to get Visa of vietnam directly. I almost lost hope that I will be able to make it for this tour. But I was trying to find out different ways to see if there is any possibility to get visa. I saw advertisements of IZITour and dropped them an email.

Nguyen reached out to me and explained the whole procedure and assisted me at every single step till I got my visa approval letter. She complied a tour plan for me considering all my requirements and concerns.

I planned a 6 days tour with IziTour and I would love to say that I am very much satisfied with their services. Nguyen suggested me a hotel that was in the heart of city and I was able to have access most of the places by walking. Quality of rooms and overall environment was upto the mark as well. Food's quality was good as well.

Tour guide and driver was soo cooperative and friendly as well. Being a solo traveller, it wasn't easy for me to adjust or feel comfortable there at start but they helped and guided me with everything. Also helped me find food places that offer hilal food, which was great help. And they were always on time for daily activities.

Also, it was my birthday and they helped me to make so many great memories which i would never forget

Everything was just so well planned, organized and executed.

Nguyen, tour guide and driver felt like family.

Thank you!

During our Vietnam visit we have completely overlooked the fact that as a Dutch citizens we still need visa in Vietnam and we just discovered it 24 hours before our flight during the check in routine.. since it takes between 3 to 10 days to get an e visa we were really running out of options but luckily, I found a review about Hien at Izitour with her Whatsup number.. I wrote her without having much hope but got an immediate response and even though I only had about 1 hour to send all the docs, we have successfully received our visa on arrival a just as promised 5 hours later. Hien is super professional and would confirm every step taken and every email received ! I highly recommend Hien and Izitour for any services related to Vietnam-!!!!!!

Very serious and professional agency. The agency staff are very helpful and competent. We were followed by Silvia (Italian-speaking agent). The guide we were assigned was a very young, knowledgeable guy who knew the area very well. We were absolutely satisfied. I would highly recommend this agency for an unforgettable tour of Vietnam.

I would like to thank Hien very much for all the support she gave us. We needed special visa for my family, they were coming from different country and it was not easy to have those visa yet Hien was wonderful and help us a lot to have all the vise we needed. Thank you again Hien for all.

Thank you so much for what you did with my issue.
Had last minute problems with my e visa application online. After a few exchange on WhatsApp, not only Anna was able to sort that all, but she did even faster than originally announced. Extremely professional and very helpful advice. Not that only, but she speaks some other languages than English that may help who don't...
Kind, efficient, involved personally in my problem. Couldn't recommend her experience and services.

We was two couple of friends and we have travelled all Vietnam long wirh the tour arranged by Silvia. We are Italians and she speeks a very good Italian. She organized a marvellous tour, and has always been available to all our needs.
We have been so much satisfied with guides and drivers too.
Thank you so much to all of you.

Maria , Mario, Luca e Anna

The consultation for the traveling planning was very professionally done and prepared by Ms. Silvia. She has advised, prepared and followed our group attentively. Our guide Mr. Phuc was very prepared throughout our trip and he was very helpful to the group.
The driver was very prudent throughout the journey.
Thank you, Izi Tour

Trip for 7 people (August 2023): 2d/1n boat trip (Cat Ba - equivalent to Halong Bay) + 1d Ninh Binh land trip (Halong Bay land trip)
Lim our planner concocted a dream tour for us:
- she took into account all our wishes (hotels, transport, activities), which we exchanged quite a lot (all by whatsapp - with perfect French handwriting)
- several possible choices that could be modified down to the last detail
- a clear and precise quote
- top-notch travel support: she followed us down to the smallest detail with attention to detail, helping us as best she could - any questions we had were answered immediately
In short, we recommend her 100%.

We booked a 26-day private couple tour with destination Vietnam and Cambodia. From the first contacts made through email and whatsapp, Ms. Cao Thuy Duong showed great care and attention to detail in designing a tailor-made tour fully meeting our needs and expectations. Despite being a trip with a very busy and complex schedule, as we requested, we did not encounter any problems. Moreover, we knew we could count on 24/7 assistance through day-to-day contacts with our contact person. The services offered were of excellent quality in reference to our budget. Both guides and drivers showed a sincere attitude toward us characterized by politeness respect and competence. Their welcome made us feel welcome at all times. Special thanks deserve Mr.Huy for his great patience and friendliness.

We just came back from an amazing 12 day trip to Vietnam from Ho Chi Minh City, Hoi An to Hanoi. Ou travel Consultant, Mrs Hien organized the whole trip for us, she is a very professional lady and always one whatsapp away to sort any issues if any. We did not encounter any problem, hotels were nice and she even accommodated our request for a slight change in the itinerary at the last minute. We had a wonderful and unforgettable experience thanks to Mrs Hien and her team. She even came to meet us personally at the hotel in Hanoi. We hope to contact them soon for a future trip to Laos and Cambodia. Great tour operator and the guides were also excellent

We were a group of seven, who set off in a bit of a hurry, and we were lucky enough to come across Izitour!
Lim, our contact, was exceptionally available and responsive!
Thanks to her, we were able to set off on an excursion to Lan ha Bay and then to Ninh Binh, where we were taken care of (in front of the hotel on departure and arrival in Hanoi, bus, magnificent hotel...) and the activities (kayaking, cycling, visits, embroidery classes, guides on site...) were meticulously planned from start to finish ❤️
And all this only two days in advance at a very reasonable price.
I warmly recommend and thank Lim a thousand times over for her concern for our well-being right up to the end, without our ever having met, all in French and in the friendliest possible way ❤️❤️❤️