Clients' reviews

We are back after an amazing cruising experience. The crew was so attentive and professional and the food was great. It was all very smooth process. Thank you for everything! All the best!! You are awesome. I work in the tourism industry in Europe and in the Caribbean. Your service and hospitality are top notch

Every detail of our trip worked perfectly. The numerous drivers we used throughout the trip were always on time, the hotels were very nice and our tour guide was fantastic! We enjoyed the Mekong Delta and Halong Bay. All activities planned by our travel contact, Nguyen Thu Hien, we’re done incredibly well.

My husband and I had a wonderful trip. EVERY detail was handled exactly as you said it would be and we never had to wonder if our driver would be where they were supposed to be. Our tour leader was FANTASTIC and we learned a lot about the history, the vegetation, traditions, etc. He was a pleasure to be around. The hostess who managed the details of the home stay was so kind, funny and thoughtful. Thank you for all of your help, Hien. I highly recommend Izitour to anyone who asks.

Hien from Izitour arranged my trip to Halong Bay with perfection. We had a late arrival into Hanoi and we were catered a private speedboat to catch the main cruise. Many of our questions were answered nicely.

This agency is reliable. Lim put our minds at ease and helped us with all the formalities. She helped us find the cruise we liked best, with the right budget too. She speaks French. Contactable on whatapp or voice mail.

After struggling to find a way to aquire a Vietnam approval letter, after finding Izitour and Hien, in a matter of weeks I had my approval letter without any problem in a very easy manner. Hien has been very kind and hepful in explaining me any doubt or question i had.

We recently did a 17 day trip of Vietnam, Cambodia and Thailand organized by Hien Nguyen of Authentik Travels/Izitour in April . She customized a detailed itinerary for us based on our travel preferences and was able to accommodate our activity requests which included a mix of sightseeing the tourist spots, seeing the cultural side of each city, planning outdoor nature activities including a bicycle ride through the countryside and several boat rides, and experiencing the daily lives of the people in each of the regions we visited. From the outset when we contacted her six months prior to the trip, she spent countless hours catering to our every need, answering our numerous e-mails and What’s App chats. She was extremely patient and very responsive in making changes and put together a fun filled itinerary for us. During our travels she was constantly in touch over the phone and chats, ensuring that the trip was going as planned and that we were met at every city by a tour guide and driver from pick up to drop off at each destination. On our first day in Hanoi where she is based, we were fortunate enough to meet her personally and she took us on a walkabout street food dinner with her husband which was an absolute treat. In short, Hien was a delight to work with, extremely professional and she has become a What’s App friend after we came back ! We have no hesitation whatsoever in recommending her as a travel consultant to anyone who visits these parts, and would like to take this opportunity to applaud her on doing a fantastic job – Kudos Hien, you were truly outstanding and we wish you every success !

My husband and I did a 17 day private tour of Vietnam, Cambodia and Thailand organized by Hien Nguyen of Authentik Travels/Izitour in April 2023.

Hien Nguyen did an excellent job at customizing a detailed itinerary for us based on our travel preferences and incorporated all our activity requests including a mix of sightseeing the tourist spots, seeing the cultural side of each city, planning outdoor nature activities including a bicycle ride through the countryside and several boat rides, and experiencing the daily lives of the people in each of the regions we visited. Through the entire planning process she was extremely responsive on WhatsApp and email, with very quick turnaround on all questions and requests.

Hien put together a fun-filled travel adventure for us. We had been planning the trip over 6 months and she made the trip truly memorable for us with every detail taken care off and everywhere the hotels, guides, etc. were great. During our travels she was constantly in touch over the phone and chats, ensuring that the trip was going as planned and that we were met at every city by a tour guide and driver from pick up to drop off at each destination. On our first day in Hanoi where she is based, we were fortunate enough to meet her personally and she took us on a walkabout street food dinner which was an absolute treat.

In summary, Hien is an absolute pleasure to work with, and extremely professional. We have no hesitation in recommending her as a travel consultant to anyone who visits these parts, and will definitely reach out to her to plan our next trip to Indo-China. I would like to take this opportunity to applaud her on doing a fantastic job – Kudos Hien, you were truly outstanding and we wish you every success!!

We just finished a wonderful 15-day 4-person tour with guides and drivers organized by the wonderful Sivia who also followed us step by step through the guides and direct WA contacts.
The tour touched north, central and south with internal transfers by plane.
I leave you with some photos

What an amazing trip. I traveled with my 79 years young mum and everything was seamless. Our 24 night trip had all of the adventure with non of the hassle. Lien Tran our fabulous booking agent could not have been more helpful. All of my questions before booking were answered within 24 hours and while we were travelling Lien kept in touch to ensure that everything was going smoothly. The company was vey responsive when we wanted to make a change to the program. I would book again with IZITOUR without hesitation

What started out as an enquiry about ground transportation in Vietnam eventually turned to us booking a full private tour including accommodation with Izitour. Our family has a wide age range from an infant to two grandparents so we wanted a private tour that catered to our specific needs. And we were glad we did because we could reschedule our daily itinerary based on the weather and various circumstances. All our initial discussion was handled by Tran Lien via WhatsApp. She was so prompt and helpful with all her answers. Initially we were apprehensive about making oversea deposit payment. But all that fears were misplaced. I can confirm that they are a genuine tour agency with really professional service. Once there, we were met with really helpful tour guides and drivers. It’s often helpful to have a guide because not all locals speak English, even at the airport. Overall, would highly recommend this tour agency to anyone looking to do their holidays in Vietnam.

Thanks for all your help and advices !! Hien was very helpful, reactive and professional. You made our trip very pleasant so thank you so much !