Contacted 3 months before our departure and without any commitment on our part, Van Anh Phan (Anna) has always answered my requests for information (Visa info and tour advice in Vietnam). During our 4 months stay between Vietnam and Thailand, Anna is always there to help us and send us information. We established together our tour in the North, from Sapa to Ba Be lake from Hanoi. Perfect organization and a French-speaking guide Vinh of great quality, he was our scout, our encyclopedia and intermediary during our meetings with the ethnic groups of the North. Exceptional trip! VAN Anh Phan also organized our 2-day cruise on Lan Ha Bay. And there again, it was sublime on the Venezia and the transfer to Ninh Binh was done without a hitch. A great team of professionals who listen and know how to adapt to the travelers' wishes. Special mention to Van Anh Phan and our guide Vinh.