On-site visit to Hanoi to obtain information on a cruise to Ha Long Cat Ba Surprise! We are welcomed in an open space with 50 smiles and welcome gestures! A perfectly speaking Lim speaker gives us information and we do business. Lim stayed in contact with us until the bus picked us up at our hotel and then to find out if we were satisfied. The trip went very well the boat was not luxurious but the cabin was spacious and comfortable Thanks Lim!!