The guides were very helpful and professional. Our trip was very pleasant and enjoyable. Everything was well executed. The tours were well organised by the local travel agent, Ms Kayla. There was no delay or hiccup. Even the hotel staff, Ms Dung was very helpful, especially when my daughter fell sick. Overall we are very satisfied with the whole experience at Hanoi. The only problem was the hiking at Sapa was a bit tough for me. Shall definitely recommend family and friends to visit. Plan to revisit in the future and travel by IZITOUR again.