I contacted this agency while I was in France and needed information for my daughter who had to travel during the Tet period when everything is closed. Ms. Van Anh PHAN was incredibly kind and efficient, making calls for me, answering all my emails, out of sheer kindness as she had no interest at stake. If I go to the Vietnam, I will go through this agency because they are efficient, available, fast and friendly. Book with them, I'm sure you won't be disappointed.